A Legacy of Trust and Professionalism

With over two decades of experience, Advantis Credit has solidified its reputation as a leading debt collection agency. Annually, they assist over 2 million customers, collaborating with some of the UK's most prominent companies across sectors such as utilities, government bodies, and retail finance. Their commitment to professionalism is underscored by their authorization and regulation by the Financial Conduct Authority (FCA) and membership with the Credit Services Association (CSA).

Comprehensive Services Tailored to Client Needs

Advantis Credit offers a suite of services designed to address various aspects of debt recovery:

• Debt Collection: Recognizing that each client's situation is unique, Advantis crafts customized solutions to recover outstanding debts efficiently and compliantly. They employ innovative tools like a dedicated Client Portal for real-time portfolio monitoring and an Online Self-Service Portal enabling customers to manage their debts autonomously.
• Credit Management: Beyond traditional debt collection, Advantis provides credit management services targeting debts in the early stages of delinquency. These services can be executed under the client's branding or as Advantis, complementing the client's internal processes to rehabilitate customer accounts.
• Compliance and Quality Assurance: Advantis's dedication to excellence is evident in their adherence to industry standards and certifications. They are compliant with the Payment Card Industry Data Security Standard (PCI DSS) and hold multiple ISO certifications, including ISO 9001 for Quality Management and ISO 27001 for Information Security Management.

Client-Centric Approach

Advantis Credit places a strong emphasis on treating customers fairly and with respect. Their team of over 250 professionals is trained to the highest standards, ensuring that interactions are both supportive and informative. They understand that financial difficulties can arise from various circumstances and are committed to working collaboratively with customers to find sustainable solutions.

Accessible Support and Resources

To facilitate seamless communication and support, Advantis offers multiple channels for customers:

• Online Payments: Customers can make quick and secure payments through their Advantis Pay site, accepting both Open Banking transfers and debit/credit card payments.
• Self-Service Portal: By registering on the self-service portal, customers can manage their accounts, set up payment arrangements, and update personal information at their convenience.
• Customer Support: Advantis's customer support team is accessible via phone, webchat, and post, ensuring that assistance is readily available for any queries or concerns.

Collaborations with Major Institutions

Advantis's credibility is further reinforced by their collaborations with major institutions, including HM Revenue & Customs (HMRC). They work diligently to collect various tax debts on behalf of HMRC, demonstrating their capacity to handle sensitive and significant accounts with integrity.

A Commitment to Continuous Improvement

Advantis Credit's dedication to maintaining high standards is reflected in their continuous pursuit of industry certifications and adherence to best practices. Their commitment to quality, compliance, and customer satisfaction positions them as a trusted partner for both clients seeking debt recovery solutions and customers navigating debt resolution.